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From the way we manage our suppliers, to the protection of our IT systems and data, the global quality standards that we apply to client projects and our in-house operational excellence processes, we are clear about our expectations of ourselves and others. Our operating standards are crucial and must be met by every individual who plays a role in our activities whether inside the Company, or in a partner or supplier role.
Supply chain resilience is crucial for our long-term competitiveness and resilience and dual sourcing are key to Syngene’s strategy for sustainable growth. The Company has expanded dual-sourcing practices which enables quicker turnaround for raw material supply and aligns with sustainability goals by lowering the carbon footprint.
We are executing our vision through a multi-year transformation program divided into two phases: Phase I focuses on strengthening our internal capabilities, while Phase II aims to develop a best-in-class supply ecosystem.
Syngene has bolstered its supply chain by collaborating with international suppliers to set up supply points in India, thereby improving stock availability. This local procurement strategy mitigates the risk of supply chain disruptions and reduces greenhouse gas emissions from freight transport.
We ensure that 100% of our suppliers comply with our Supplier Code of Conduct. Before approval, all suppliers undergo rigorous assessments. Our Sustainable Procurement Policy sets clear expectations for suppliers’ Environmental, Social, and Governance performance, in alignment with our Supplier Code of Conduct. In April 2024, Syngene received a statement of verification for implementing ISO 20400 (sustainable procurement) principles in its supply chain.
Syngene manages a complex supply chain of over 2,800 suppliers across 30+ countries. In the last 12 months, the company partnered with 1,430 Indian MSMEs (Micro, Small and Medium Enterprises), contributing nearly 46% of the total domestic spend.
Many of Syngene’s facilities have approvals from major regulators such as the US FDA (United States Food and Drug Administration), EMA (European Medicines Agency), PMDA (Pharmaceutical Medical and Devices Agency) and Indian national authorities. We recognize the importance of regulatory inspections and client audits in maintaining quality standards and we conduct internal audits and self-inspections to proactively identify and address any shortcomings.
Our commitment to innovation includes implementing an automated MIS (Management Information System), E-Procurement tools and shipment tracking. Embracing technology enhances visibility, agility and risk management throughout our supply chain.
Syngene thrives on operational excellence principles. Training programs in Six Sigma, Lean and Japanese techniques like Gemba and Kaizen empower our workforce. Visual SQDECC (Safety, Quality, Delivery, Engagement, Compliance, and Cost) dashboards ensure daily tracking and swift issue resolution. over 500 why-why analyses were conducted, emphasizing our commitment to continuous improvement.
QUOTIF remains a pivotal measure in our operations. Emphasizing safety, quality, delivery, engagement, compliance and cost, our focus on meeting client requirements within committed timelines has resulted in improved performance across various areas.
All employees undergo Lean Six Sigma training, contributing to operational improvements in cost, quality, safety,
and the environment.
White Belts
Yellow Belts
Green Belts
Black Belts
professionals were developed, showcasing our commitment to continuous improvement.
Syngene has a comprehensive information security policy aligned with the ISO 27001 Information Security Management System (ISMS) framework, which includes defined procedures for incident management to ensure thorough recording, analysis, and response to data breaches or security incidents. It is ISO 27001:2013 certified and aligned with the National Institute of Standards and Technology (NIST) frameworks.
Syngene prioritizes extensive digitization for precision, minimizing human error and enhancing efficiency in tasks from data collection to inventory management and engineering and maintenance.
Streamlining registration, on track for fiscal year completion.
Advancing towards centralized systems, aiming for fiscal year completion.
In 2018, Syngene launched its paperless journey, introducing digital platforms like TrackWise, RFID (Radio Frequency Identification System), LIMS (Laboratory Information Management System) and eLN (Laboratory Information Management System and electronic Lab Notebook), LMS (Learning Management System) to boost compliance and productivity while slashing paper usage.
Transitioning to paperless operations presented hurdles, met with solutions like AI integration and e-lab notebooks, streamlining processes and further reducing paper dependency.
Since inception, Syngene has saved 4,526,900 pages, showcasing significant progress towards paperless operations, underscoring its commitment to sustainability and ongoing pursuit of efficiency.
This initiative has enhanced data management, reduced human errors and decreased the cumulative carbon footprint by approximately 30 metric tons of CO2 equivalent.
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